If getting to an appointment takes more than you have to give, therapy from home may be a more workable first step. You do not have to prove that travel is difficult before asking.
Published 23 September 2026 · Check funding and service suitability before booking
For some people, the barrier is distance. For others it is mobility, fatigue, sensory overload, anxiety, caring work, chronic overwhelm or the cost of travel. These are real access needs, even when nobody else can see them. A secure video appointment can remove the trip and let you choose a familiar setting.
At The Kind Mind Collective, adults join individual therapy by secure video. You will need a device with a camera and microphone, a workable internet connection and a place where you can speak privately. Sessions usually run for 50 minutes. Before ongoing work, we talk about fit, privacy and what to do if the connection fails. Read the full telehealth guide.
You might use headphones, have notes nearby, choose a quieter time of day or discuss communication preferences ahead of the first session. These are options to explore together, not a checklist you must meet perfectly. If you are neurodivergent, read more about affirming therapy and adapting sessions.
Home is not automatically a safe or private place to talk. Other people may overhear, interrupt or have access to your device. If this is a concern, mention it in a secure enquiry without sharing detailed health information in ordinary email. We can discuss whether another private place or another service is more suitable. A parked car can sometimes offer privacy, but it is not right for everyone; do not join while driving.
Telehealth is not the right choice for every person or every situation. A poor connection, lack of privacy, urgent safety concerns or a need for in-person assessment may point to local support instead. This practice is not an emergency or crisis service. If you are in immediate danger, call 000. For urgent emotional support, Lifeline is available on 13 11 14. healthdirect explains different kinds of online support.
You can ask about individual therapy without a GP referral. If you want to claim an eligible Medicare rebate, the current Better Access referral requirements apply and a gap payment is charged. Private payment is another option. If you have a self-managed or plan-managed NDIS plan, ask whether therapeutic support fits your goals and funding. We check suitability and the funding path before booking.
Support can begin where you are.
Tell us what makes getting to appointments difficult and what you need from a session. We will help you work out whether video therapy is a good fit.
Start a secure enquiryIf distance is part of the problem, see online therapy for regional and remote Australia and our guide to finding rural and remote mental health support.
General information only. We check whether telehealth is a suitable and safe fit before ongoing work.